FAQ
Orders & Production
How are your products made?
Every item is made especially for you after you place your order. That means no dusty warehouse full of forgotten shirts and a little less unnecessary overproduction.
Where is my order made and shipped from?
We work with a global production network and aim to make each order as close to its destination as possible.
Most US orders are produced and shipped within the United States, while many European orders are made within Europe. Depending on product availability, production capacity, and the items in your order, your package may occasionally take a different route.
How long does production take?
Most orders are ready to ship within approximately 2–5 business days.
During holidays, big promotions, or unusually busy periods, production can take a little longer. Even the printing machines occasionally need to catch their breath.
Shipping & Delivery
Do you ship internationally?
We currently ship to Germany and the United States — our two supported markets right now.
Thanks to our production network, many orders are made close to the customer instead of traveling halfway around the world before the journey even begins.
When will my order arrive?
Your estimated delivery time includes:
- production time,
- shipping time,
- and occasionally a little carrier-related mystery.
Once your order ships, you’ll receive a confirmation email with tracking information. Actual delivery times depend on the destination, product, production location, and shipping carrier.
Will all items arrive together?
Usually, but not always.
Different product types may be made at different locations or shipped separately. Your T-shirt and cap might simply decide not to become travel buddies.
If your order is split into multiple packages, you’ll receive separate tracking details.
How can I track my order?
As soon as your order ships, we’ll send you a tracking link by email.
Tracking can sometimes take a little while to update after the shipping label has been created, so don’t worry if it doesn’t spring to life immediately.
Sizes & Products
How do I find the right size?
Please check the size guide on the individual product page before ordering. Measurements and fits can vary between different products.
Compare the measurements in the product's size guide with a garment that fits you well, and choose based on your preferred fit. Comfort Colors 1717 has a relaxed fit; don't automatically size up or down.
Measure twice, order once – your closet will thank you.
Will the colors look exactly like they do on my screen?
We do our best to show colors as accurately as possible.
Small differences can occur due to screen settings, lighting, garment material, and production batches. Your screen and the real world occasionally interpret color a little differently.
How should I care for my item?
Please follow the care instructions on the product page and garment label.
A little gentle treatment helps keep the shape, color, and print looking good for longer.
Changes, Problems & Returns
Can I change or cancel my order?
Contact us as quickly as possible.
Because production can start soon after an order is placed, we can’t guarantee changes or cancellations once your order has entered production. Fast message, better chances.
What if my order arrives damaged, defective, or misprinted?
That’s not how your Odd Hour Supply order should arrive.
Please contact us promptly and include:
- your order number,
- a short description of the problem,
- clear photos of the item,
- and photos of the packaging if it was damaged.
We’ll review everything and arrange an appropriate solution, such as a replacement or refund where applicable.
Can I return or exchange an item?
Because every item is made after you order it, we generally don’t offer voluntary returns or exchanges for:
- choosing the wrong size,
- selecting the wrong color,
- or simply changing your mind.
Please check the product description and size guide carefully before ordering.
This does not affect any statutory consumer rights that apply to your purchase. Customers in the EU/EEA can use the “Withdraw contract” button displayed in the shop to submit a withdrawal request. EU consumers generally have a 14-day right of withdrawal for online purchases, subject to applicable legal exceptions.
For customers outside the EU/EEA — for example in the United States — this statutory withdrawal right doesn't apply, since it's a specific EU consumer-protection rule. The general policy above still applies to you: no returns for choosing the wrong size or color or simply changing your mind, but we'll always sort out a replacement or refund for anything that arrives damaged, defective, or misprinted.
Contact
Still have a question?
Visit our contact page and send us a message.
Questions about sizing, delivery, products, or the meaning of life after the night shift are all welcome.